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Terms & Conditions

Airworld Travel & Tours Sdn. Bhd.

Revised on 27 April 2026

Tour members are deemed to have read, understood, and accepted the following terms and conditions prior to the tour's departure. The term “Company” as stated herein refers to Airworld Travel and its authorised agents.

Booking / Deposit / Full Payment

  • Tour price is calculated in Ringgit Malaysia (MYR).
  • Tour price is based on a twin-sharing basis. A single room supplement is required for solo travellers.
  • Children aged 2 years old to below 12 years old (based on the departure date) must travel accompanied by an adult. Individuals aged 12 years old and above are charged at the adult rate.
  • A non-refundable deposit of MYR 2,000.00 per person is required upon registration for full-service airline packages or long-haul tour packages. For budget airline packages, a non-refundable deposit of MYR 1,500.00 per person is required.
  • To avoid unnecessary errors, the full tour balance must be paid 40 working days before departure or earlier (airlines may sometimes require immediate or early ticketing). Should any member fail to settle the balance within the stipulated deadline, the Company reserves the right to cancel the member's registration and offer the seat to another traveller.
  • Price differences within the same tour departure may occur due to varying airfare prices at different times of purchase. Members are required to acknowledge and understand this, and no dispute shall be entertained after registration.
  • Should the airline impose any increment in fuel surcharge (YQ) prior to departure, members are required to bear the difference in fuel surcharge accordingly.

Cancellation by Member & Refund

Members who wish to cancel, change, or postpone their booking must notify the Company in writing in advance. Any cancellation made by the member will be subject to applicable charges including but not limited to domestic and/or international flight tickets, hotel accommodation, and any form of cancellation and service fees.

Cancellation by Company

A minimum of 16 adult participants is required for a tour to be confirmed. Should the number of registered members fall below the minimum requirement, or in the event of flight allotment issues, flight cancellations, or other force majeure circumstances, the Company reserves the right to cancel the tour and will notify members as early as possible to arrange an alternative departure date, an alternative tour package, or a full refund of the tour deposit paid. The Company shall not be held responsible for any domestic flight tickets or other related expenses independently arranged by members.

Flight Alteration Clause

In the event that an airline makes any changes to a confirmed flight, including but not limited to changes in departure date, duration of travel, or flight schedule, the Company will notify tour members at the earliest opportunity and assist in facilitating the necessary itinerary adjustments. Tour members are required to travel in accordance with the revised flight details as finalised by the airline. Should any tour member elect to cancel their participation as a result of such changes, the standard cancellation charges as stipulated in the Company's prevailing Terms and Conditions shall apply, and no exemption will be granted. The Company shall endeavour to act in good faith and seek a fair and reasonable outcome that balances the interests of all parties involved, subject to the policies of the airline and prevailing circumstances.

Extension of Stay

All flight arrangements made by the Company are based on group airfare, which, in accordance with airline regulations, strictly does not permit any changes to departure dates or extension of travel. Tour members who wish to extend their stay upon completion of the tour will be required to purchase a new flight ticket independently at their own expense. All costs arising from such arrangements, including but not limited to the cost of the new flight ticket, additional accommodation, and any other related personal expenses, shall be borne solely by the tour member. The Company accepts no liability and will not provide any form of compensation in this regard. Tour members intending to extend their stay are strongly advised to inform the Company at the time of registration to allow for necessary coordination during the tour arrangement process.

Travel Documents & Visa

  • Members must ensure that the passport used for travel has a validity of at least six (6) months beyond the return date, and that there are sufficient blank pages under the “VISA / VISAS” section in the passport.
  • It is the sole responsibility of each member to ensure possession of the relevant visa, health certificate (if required), and work permit (if required).
  • The Company will provide assistance for visa application; however, approval of the visa cannot be guaranteed. All visa application processing fees shall be borne by the member.
  • Members must strictly adhere to the Company's stipulated deadline for submission of original passports and relevant documents for visa application purposes. Any losses arising from delays caused by the member shall be borne solely by the member.

Travel Insurance

Travel insurance is strongly recommended for all members (the Company is able to assist with the application). Compensation may be claimed for circumstances including accidents, illness, medical expenses and hospitalisation, injury, baggage loss, and damage. All compensation outcomes are subject to the final decision of the insurance company.

Liability

  • The Company shall not be held liable for any losses incurred by members who are deported or refused entry or exit by immigration authorities for whatever reason.
  • Upon entering a foreign country, should the group encounter any irresistible environmental or force majeure factors, the Company and its appointed agents reserve the right to alter hotel accommodation, means of transportation, itinerary flow, tour guides, and other arrangements accordingly.
  • Flight schedules are subject to final confirmation by the airline and may be changed without prior notice. The Company shall not be held liable for any losses arising from flight schedule changes. The order of attractions in the itinerary may be rearranged due to local operating hours or traffic conditions; however, no attractions shall be omitted as a result. The Company reserves the right to amend the itinerary without prior notice, and members' kind understanding is appreciated.
  • The Company acts as an agent for airlines, passengers, transport companies, and other related service providers. Any claims arising from baggage loss, missing items, accidents, injuries, or loss of personal belongings shall be resolved in accordance with the respective company's relevant regulations, and the Company shall bear no responsibility in this regard.
  • Any flight delays or misconnections arising from weather conditions or human error shall be borne entirely by the members. Members are strongly advised to purchase travel insurance to safeguard their own interests.
  • During the tour, should the tour leader determine that a member's conduct is inappropriate and poses a disruption to the tour arrangement or a safety hazard to other members, the tour leader reserves the right to request that the member withdraw from the tour. No refund shall be made for the uncompleted portion of the tour, and no other losses shall be compensated.
  • Tour guides, tour leaders, employees, or agents of the Company are not authorised to make any debt-related commitments or promises to members on behalf of the Company. The Company shall not be bound by any notice or document unless duly signed by the Company's management.
  • The Company does not accept any contractual liability and shall not be held responsible for any injury, damage, loss, delay, additional expenses, or inconvenience caused directly or indirectly by factors beyond reasonable control or prevention, including but not limited to war, civil unrest, fire, flood, abnormal weather conditions, natural disasters, epidemics, accidents caused by government or relevant authorities, as well as failures or accidents arising from mechanical, equipment, or industrial issues.
  • In the event of any local coup, riot, or civil disturbance prior to departure where no notice of flight cancellation has been received, cancellation charges corresponding to the costs incurred at that time shall apply to any member who elects to cancel their participation.
  • For tours that include designated shopping stops, members are required to enter the shopping establishments in accordance with the time allocated by the local tour guide. Members have the right to decline entry; however, a compensation fee of MYR 100–300 per shopping stop shall be imposed and paid to the local tour operator.

Charter Flight Package

  • Members acknowledge and understand that the flight schedule provided for charter flights is tentative. The final departure time is subject to confirmation by the airline and the relevant Civil Aviation Authority.
  • Should any member independently purchase domestic flight tickets through their own arrangement or via a third-party agent without prior acknowledgement or consent from the Company, and such tickets become void due to changes or cancellation of the charter flight schedule, the Company shall bear no responsibility for any related losses or expenses.
  • In the event of charter flight cancellation, schedule changes, or boarding prohibition due to irresistible factors such as government restrictions, the Company will make every effort to arrange a proper resolution. Members are strongly encouraged to purchase travel insurance to facilitate any future related compensation claims.

Muslim & Vegetarian Arrangements

Muslim tour members are required to confirm and acknowledge prior to registration that the hotel accommodation, restaurants, and meals arranged by the Company are not prepared to Halal standards. The tour leader and guide will make every effort to arrange vegetarian meals where possible during the tour. Any matters relating to Halal requirements raised after the completion of the tour will not be entertained by the Company.

Complaint

Should any member be dissatisfied with the tour arrangements, a written complaint must be submitted to the Company within one (1) week of the tour's completion. Complaints received after this period will not be entertained. The Company will conduct an investigation of up to one (1) week in accordance with the member's feedback, and all outcomes shall be determined by the Company's management. Any disputes shall be governed by and construed in accordance with the laws of Malaysia. The terms and conditions stated herein shall not be amended or removed unless notified in writing by the Company.

Other Information

  • The number of travel days includes both the departure and return dates.
  • Tour prices are calculated on a cash basis. The Company reserves the right to revise tour prices without prior notice in the event of currency fluctuation, changes in airfare, local taxes, or surcharge adjustments.

报名规则与条列

世航旅游有限公司（Airworld Travel & Tours Sdn. Bhd.）

修订日期：2026年4月27日

旅游团员（团员）被视为团队出发前已阅读、理解并接受以下规则与条列。以下所述的‘公司’为世航旅游及旗下之授权代理。

预订／订金／全部费用

  • 团费以马币（MYR）计算。
  • 团费以二人一室计算，若一人报名参加团队必需补加单人房差价。
  • 2岁至未满12岁的孩童（以团队出发当日为准），小孩须与大人同行。12岁或以上被列为成人价。
  • 团员于报名时，如报名全服务航空公司的配套或长途旅游配套，每人均需支付马币2,000.00（MYR2,000.00）不退还订金。如报名廉价航空配套者，每人均需支付马币1,500.00（MYR1,500.00）不退还订金。
  • 为避免不必要的差错，团费必须于团队出发前40天工作日或更早缴清（有时航空公司要求立即或提早开票）。如团员未能在制定期限缴清，本公司有权取消该团员的报名资格以换取其他旅客。
  • 因机票价格的缘故而导致同一团号的价格在不同的报名期间出现差异，团员必须遵守及了解价差的原因，报名之后不得有议。
  • 航空公司如在团队出发前增加燃油附加费（YQ），团员须支付燃油附加费之差额。

团员取消报名及退款

团员若欲取消、更换或延迟行程，必须提早以书面形式通知本公司。团员若做任何取消，需承担相应的费用比如（但不局限于）内陆／国际段机票、酒店、任何形式的取消费和服务费等。

本公司取消行程

团队成团人数以16位成年人为准。团员所报名的团队人数若不足成团人数，或航班机位调配问题、航班取消或其他不可抗拒之因素，本公司将有权利取消整个行程并将提早通知报名者，以便安排其他出发日期或旅游配套，或将已付的团费款项全额退还。本社将不承担客人自行购买的内陆机票及其它相关的费用。

航班更改条款

如航空公司因任何原因对已确认航班作出更改，包括但不限于更改出发日期、飞行天数或航班时间，本公司将第一时间通知团员，并协助安排相应的行程调整。团员须依照航空公司所更改的最终航班资料出行。如团员选择取消行程，则须按照本公司现行取消条款承担相应的取消费用，本公司恕不另行豁免。本公司将尽力在各方利益之间寻求合理平衡，以最大程度减少对团员及相关各方所造成的不便，惟最终安排须视航空公司政策及实际情况而定。

延期逗留

本公司所安排之机票均为团体机票，依据航空公司相关规定，团体机票概不允许更改出发日期或延期使用。如任何团员在行程完毕后欲延期逗留，须自行另行购买新机票，所产生的一切费用（包括但不限于新机票费用、住宿及其他相关个人开销）概由团员自行承担，本公司恕不负责亦不作任何补偿。团员如有延期逗留意向，务必于报名时提早告知本公司，以便在安排行程时作出相应的配合及协调。

旅行证件及签证

  • 团员务必确认出国使用之护照有效期至少有‘返国日期加六个月’的有效期，且护照内的‘VISA／VISAS’尚有空白页面。
  • 团员的责任必须确保所持有的相关签证、健康证明书（若需要）及工作证（若需要）。
  • 本公司将提供签证申请协助，但不能保证团员的签证将获批准。签证申请手续费用将由团员自行负责。
  • 团员务必依照本公司在出发前所指定的期限呈交护照或相关文件以便申请有关签证。如由团员的延误而导致一切的损失将由团员承担。

旅游保险

建议所有团员购买旅游保险（本公司可代办）。如遇以下情况可申请赔偿如意外、疾病、医疗和住院、受伤、行李遗失及损坏等。一切赔偿结果最终以保险公司为准。

责任

  • 本公司将不承担任何责任，如团员基于任何理由被移民局驱逐出境或拒绝出入境所遭遇的损失。
  • 团队入境他国后如遇环境或不可抗拒之因素影响，本公司及指定代理保留变更酒店、交通工具、行程、导游等的权利。
  • 班机之时间改变将以航空公司之最后确定者为准。若航班时间有更改，一概损失于本社无关。行程内景点安排可能因当地开放时间及交通情况而作不同次序安排，但绝不会因此而减少景点之参观，本公司保有变更行程之权力，不另行通知，敬希体谅。
  • 本公司为航空公司、旅客、运输公司及其他相关公司的代理，若有行李损失、遗失、意外伤亡及财物遗失等情况，以各个公司的相关规定作为解决的依据，一切与本公司无关。
  • 由于天气关系或人为关系而导致航班误机情况，一切费用需由客人自负。客人必须购买旅游保险保障自己的利益。
  • 旅途中，当领队认为有团员作出不适当的举动妨碍旅程的安排或危害其他团员的安全时，领队有权利请求该团员离队，本公司将不会退还未完成旅程的金额和其他的损失。
  • 公司导游、领队、其他雇员或代理均无权私自对客人许下任何与债务有关的承诺，除本公司管理层签署之文件外，公司不受任何文告或文件之约束。
  • 公司不接受任何合同责任，并不承担基于直接或间接、已通过适度努力而无法控制或无法预防的因素，包括但不限于因战争、内乱、火灾、水灾、异常气候、天灾、疫情、政府或相关授权机构所引发的事故、意外、机械、设备或工业所引发的故障或事故所造成的受伤、损害、损失、延误、额外开支或造成不便的责任。
  • 如出发前发生任何当地国内政变或暴乱等事件而未接获航班取消的通告，团员自己取消报名的话，本社将遵按以当时相应产生的费用来执行罚款。
  • 凡参加有进购物站的团，团员必须遵照当地导游所安排的时间进购物站，客人有权利不进店，但每站须补贴当地旅行社马币100–300元不等。

包机配套

  • 团员理解及确认包机所提供的航班时间为暂定航班。最终起飞时间以航空公司最后确认为准。
  • 团员在没经本公司的通知或同意的情况下自行或通过代理购买内陆机票，如遇包机航班时间更改或取消而导致该机票作废，一切有关费用与本公司无关。
  • 在不可抗拒之因素如政府禁令导致包机航班取消或更改或禁止登机，本公司会尽最大努力妥善安排解决。团员务必购买旅游保险保障以后有关的索偿申请。

穆斯林和素食安排

信仰穆斯林的团员报名参加任何旅游配套前已确认并清楚本公司所安排的团队酒店、餐厅及餐饮不以清真为标准。行程中领队和导游会尽努力安排素餐食。行程结束后一切因由清真问题的安排本公司将一概不受理。

投诉

团员若对行程安排不满，请在行程结束后一周内以书面形式向本公司投诉，逾期将不予受理。本公司将会依照客人的意见展开一周时间的调查，一切结果回应由公司管理层决策。任何异议将参照马来西亚法律。除了本公司以书面形式通知外，以上条列一概不可更改或删除。

其他信息

  • 旅游天数包括出发和返回当日。
  • 旅游价格以现金计算，若遇汇率突变、机票涨价、地方税及附加费变更等原因将会有所变更，恕不另行通知。
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